We would love to hear from you. To help us respond to you as quickly as possible, please ensure you include a detailed message.
Please note that our opening hours are 8.30am - 4.30pm (AEST - Brisbane) Monday - Friday, so if you reach out to us outside of these hours we will endeavour to get back to you on the following business day.
Before you get in touch, take a read through these frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Q. I am a new customer and have submitted my account application. When can I place an order?
A. Once you have submitted your account application to customer service, it can take 24-48 hours for your account to be created and activated. Customer service will email your account details, including a website login, to you once your account has been set up.
Q. Are the prices I'm seeing the RRP?
A. If you're not logged in, you will see the RRP of each title inclusive of GST. If you are logged in, you will see both the RRP and the price of each title that you will pay with your discount taken into consideration, inclusive of GST.
Q. Why can't I check out or ship immediately?
A. It's likely that your subtotal is under our $200 nett/wholesale minimum. Available stock orders under $200 nett/wholesale will be held to merge with future orders and backorders. Orders under $200 nett/wholesale can be released with a small order surchange of $13.50; however, this will not be an option during checkout. Please contact customer service to arrange the release of your order. You can now pay by credit card upon checkout to receive your order faster, but if you are a direct deposit customer you will need to contact customer service.
Q. You have a minimum order value before my order will ship, but is there a minimum order quantity per title?
A. No, we don't have a minimum order quantity per title. You can order single copies of individual titles, but your order will not ship unless it reaches the $200 nett/wholesame minimum.
Q. I have placed by order. When will I receive it?
A. If you are a direct deposit or 30-day account customer, you should contact customer service to arrange payment as soon as possible, otherwise they will contact you once your order meets the $200 nett/wholesale minimum. If your order is urgent, please contact customer service rather than waiting for them to contact you as it can take 24-48 given the volume of orders at this busy time of year.
Q. What does 'Available to order. Customer service will confirm.' mean?
A. This means that we don't have stock of this title in our warehouse and therefore can't dispatch immediately, and we will need to order your stock from the publisher. If the title is in stock with the Australian publisher, we will receive the stock within 4-6 working days to dispatch onwards to you. Many titles we source come from international publishers, however, and can take 10-12 weeks to arrive. Customer service can provide you with a more accurate timeframe so we encourage you to contact them before placing your order if your order is urgent.
Q. What is a backorder?
A. Any titles that cannot be supplied, either because they're temporarily unavailable or not yet published, will automatically become a backorder and will be supplied when they become available and your order value has reached the $200 nett/wholesale minimum. You can check your backorders on your account page.