TERMS OF BUSINESS 22/06/2021
All prices are listed in Australian Dollars.
I confirm that I am ordering the correct title, format, edition, quantity and of the items in my shopping cart and request Brumby Sunstate to source these items on my behalf. I understand I have a cooling-off period for physical books on this order and after that period expires, this purchase is deemed a firm sale (i.e. non-returnable). This is because Brumby Sunstate is purchasing the items from suppliers on my behalf, often with no option to return them. I verify that these items are being purchased for personal or business use and are not being purchased for commercial resale.
PLEASE NOTE: As Brumby Sunstate is transitioning to an online service; our primary means of communication with you will be via the email address listed on your Brumby Sunstate account. Brumby Sunstate will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Brumby Sunstate.
CHANGING OR CANCELLING ORDERS
In the first instance, if you have an issue with your order then please contact Brumby Sunstate Customer Support at Orders@brumbysunstate.com.au as soon as possible.
Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing in our Distribution Centre for In Stock items, or begins processing at our supplier for all other items.
The cut-off to make changes to an order or a cancellation is 2 hours for In Stock items, or 1 business day in all other cases. Adding or substituting items on an order is not possible after these times and a new order will be required to be placed. Note we are unable to combine multiple orders.
Any addition or substitution may cause a change in the shipping time frame for that order so please be aware of the advised shipping time for added or substituted items.
In Stock items are marked with the Ã¢â‚¬ËœIn StockÃ¢â‚¬â„¢ symbol on the productÃ¢â‚¬â„¢s listing on the Brumby Sunstate website, whilst other products will advise a shipping time frame allowing for our supplier to fulfil the product to us.
A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. At Brumby Sunstate’s absolute discretion we may offer a store credit for a cancellation accepted outside of these terms.
Note that cancellations and refunds are not possible for the following product types:
- Other Digital Content
- Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms
- Print on Demand titles where a Firm Sale has been advised
This policy includes rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then please contact Brumby Sunstate Customer Support at Orders@brumbysunstate.com.au as soon as possible.
If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Brumby Sunstate will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact Brumby Sunstate Customer Support at Orders@brumbysunstate.com.au to organise a Return Authorisation to return an item to Brumby Sunstate. Returns will not be accepted without a Return Authorisation. At its discretion Brumby Sunstate may provide means to return an item at no cost to you, or an alternate remedy.
Brumby Sunstate is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received at Brumby Sunstate in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Brumby Sunstate’s Distribution Centre, Brumby Sunstate is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
Returns and refunds are not possible for the following product types:
- Other Digital Content
- Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms
- Print on Demand titles where a Firm Sale has been advised
Brumby Sunstate reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. An automated email will be sent asking you to log into your Brumby Sunstate account to view the status of the titles on your order. You will not be charged for items we cannot source.
Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. Brumby Sunstate reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier. This policy does not apply to eBooks or Gift certificates, which are supplied instantly.
Brumby Sunstate acts as a Licensee (or Agent) of the Publisher to provide the Digital Content to the Customer. When purchasing Digital Content the Customer acquires a license to access the Digital Content as provided to Brumby Sunstate and the Customer by the Publisher.
Once a Customer accesses or downloads any Digital Content that they purchase, they no longer have the right to cancel their purchase of that Digital Content.
Brumby Sunstate’s obligations to the Customer with regards to supply of the Digital Content is fulfilled when the Digital Content is downloaded. It is your responsibility not to lose, destroy, or damage Digital Content once downloaded.
Brumby Sunstate and the Publishers of Digital Content reserve the right to change, suspend, remove or disable access to any Digital Content, products, or other materials comprising a part of a digital service at any time without notice.
The Publishers may at any time withdraw or remove Digital Content and make no guarantees that Digital Content will continue to be made available for access.
Customers may be able to re-download previously acquired Digital Content to their devices. Content may not be available for re-download if that Content is no longer offered on our Services.
The Publisher of the Digital Content is solely responsible for the Digital Content and any claims or warranties relating to it.
- Digital Content may not be copied, shared or otherwise distributed.
- Content is available for personal use only.
- Restrictions on downloads to Customer devices accessing the Digital Content may apply.
- Applicable use is within relevant Laws.
In Stock at the Brumby Sunstate Warehouse
Items that are in stock at the Brumby Sunstate Warehouse will state, ‘Ships in 1-2 business days’. There will also be a red ‘in stock’ on the product information page of the individual title will indicate if the title is actually in stock. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a “sale” period, dispatch time for ‘in stock’ items can be delayed due to increased volume of orders.
Items Not In Stock at the Brumby Sunstate Warehouse
Items that are NOT in stock at the Brumby Sunstate Warehouse will need to be ordered from the supplier. Any title that does NOT feature a red ‘in stock’ star on the product information page of the individual title will need to be ordered from the supplier.
With 2 million titles listed on our website we are not able to keep stock of all titles, and the title you are seeking may have to be ordered in from an Australian, UK or USA supplier. Each item you order may have different delivery expectations depending on availability. Please also note that to offer the widest range of items online we rely on information provided by the publishers and distributors. Our website is updated daily but titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice from the publisher. If an item in your order is affected then Brumby Sunstate staff will contact you via the message centre in your Brumby Sunstate account to inform you of the delay and your order will be updated with the relevant information. You will receive an email asking you to log into your Brumby Sunstate account because your order has been updated.
How long will it take to deliver this title to you?
- After you place your order we will research where best to source this title.
- You will be sent an email once your order has been processed requesting you to log in to your account to inform you of the delivery expectations of your order.
- If delivery times are not suitable then you have 1 business day to contact Brumby Sunstate to discuss faster delivery options. If Brumby Sunstate are unable to fast track the delivery of this title for you then you have the option to cancel for a full refund. After 1 business day your order is a firm sale.
- eBooks and Gift Certificates are delivered instantly.
- Most of Brumby Sunstate’s titles are dispatched from our warehouse within 6 to 24 business days.
- Brumby Sunstate specialise in titles that are difficult to source. For example, Mind Body Spirit texts, older hardcover editions, or titles on very specific subjects, etc and these may take 16 to 30 business days to ship to you as they are not titles that suppliers keep readily available and need to be specifically ordered in.
- Extremely specialised titles (i.e. indent titles) or titles waiting for a reprint can take 6 weeks to 4 months to source from suppliers around the world. Indent titles are firm sale and cannot be cancelled or returned.
- Some titles are yet to be published so please pay attention to the publisher’s predicted publish date when ordering and MORE IMPORTANTLY please check if there are other editions that are already published.
In all instances we will notify you of delivery times for each title with the information we have at the time of processing your order as discussed above. Please also add the appropriate number of days it may take for Australia Post for Australian orders.
See Average Delivery Times in our SHIPPING & DELIVERY INFORMATION SECTION in the Help Centre for average delivery times from Sydney NSW
Stock on hand at the Brumby Sunstate warehouse will be shipped the next business day if there are no other items that are waiting for delivery from Brumby Sunstate suppliers. Please note that if your order is placed during a “sale” period, dispatch time for ‘in stock’ items can be delayed due to increased volume of orders.
If items are not readily available then our Order Processing Team will endeavour to contact you via the message centre in your Brumby Sunstate account to discuss the time frame for these items.
Items that are Pre-Orders will be ordered automatically unless the listed publication date changes.
How will I know if my order has been dispatched?
An automated ‘shipped’ email will be sent once your order has been dispatched from our warehouse. If you have elected to collect your order from our Sydney Head Office, you will receive a “Ready For Pick Up” email.
INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION
*** Address changes and/or corrections made through your Brumby Sunstate Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting the Brumby Sunstate Customer Care Team as soon as possible.***
(Don’t forget to update your account for future orders after phoning Brumby Sunstate)
Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
- Delayed delivery
- Lost parcel
- Package/s returned to the Brumby Sunstate Warehouse
If Brumby Sunstate is found to be responsible for incorrectly addressing a package then Brumby Sunstate will be responsible for the resending, replacement or refund of the items not delivered or delayed.
Any package returned to Brumby Sunstate due to the above incorrect and/or insufficient information will require an extra delivery charge of $7.95. Also, if Brumby Sunstate has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.
If a package arrives back to the Brumby Sunstate Warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Brumby Sunstate will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.
If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 30% plus $7.95 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering then Brumby Sunstate will not be required to find a replacement or refund or store credit.
If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to “incorrect and/or insufficient address” details.
Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Brumby Sunstate. NO REFUNDS and NO STORE CREDITS are applicable.
If the package has the correct delivery information and is ‘lost’ by Australia Post, Brumby Sunstate will replace the items only after you have checked with your local Post Office as per the information in the Help Centre section of the website or, issue a store credit if the replacement copies will not arrive in time. If Brumby Sunstate is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. You must contact Brumby Sunstate within six (6) weeks of receiving the automated ‘shipping’ email if your package has not arrived otherwise no store credit or refund (if applicable) will be available.
Customers please note that many of our Brumby Sunstate customers inform us that their Australia Post Redirections do not work with packages. Brumby Sunstate will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimize delays.
Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Centre for more details and how to avoid errors in placing your order.
CHEQUE AND BANK TRANSFERS
If a customer elects to pay by Cheque/Money Order or Bank Transfer and the funds are not received within 60 days, then the order will be cancelled until payment arrives. Please note that stock availability and prices may change if the time between placing the order and payment being received is delayed. Please remember to include the Brumby Sunstate Order Number as a reference with your payment. If you are paying by Bank Transfer you must send a message via the message centre in your Brumby Sunstate account informing us that you have made the payment. Brumby Sunstate will send an automated email if payment has not been received within 7 days of the order being placed.
CHARGING OF CREDIT CARDS
A credit card is charged for physical items after the Brumby Sunstate order team has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.
eBooks and Gift Certificates are charged immediately during the purchasing process, prior to delivery.
If any delays are discovered on a particular title at the time of processing, you will be contacted via the message centre in your Brumby Sunstate account with details of the options available to you. If you agree to a longer delivery time, your credit card will be charged at the time of confirmation.
If Brumby Sunstate is unable to charge a customer’s credit card due to insufficient funds or other errors, then Brumby Sunstate will attempt to contact the customer by email or via the message centre in your Brumby Sunstate account to rectify the issue. If the customer does not contact Brumby Sunstate to resolve the issue then the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.
ORDERS WITH MULTIPLE ITEMS
Customers with more than one item may be sent their items in multiple shipments. Brumby Sunstate holds on to items for up to 6 business days after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $7.95 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $7.95 will apply. You can request items to be sent sooner by contacting the Brumby Sunstate Customer Care Team. Overseas orders see below.
All overseas orders are consolidated to one delivery
If a Fed-Ex/UPS service does not deliver to your specified address we reserve the right to cancel your order before it is processed.
Orders over the value of AUD$270 being delivered to New Zealand will be liable for customs charges, taxes including GST and brokerage costs. These charges are the responsibility of the recipient and Brumby Sunstate will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them. Please contact our Customer Service Team to discuss what arrangements may be possible for your order.
All orders with an overseas delivery address are firm sale and a store credit or refund is not available. Note that this does not apply to Damaged or Faulty Items – see Reason 3 in the Returns section of the Help Centre.
COMPLETION OF AN ORDER & OUTSTANDING ITEMS
An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by Brumby Sunstate within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) Brumby Sunstate could not charge the credit card and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through Brumby Sunstate’s suppliers any more (vii) more than 120 days have passed since monies have been received on an order and Brumby Sunstate was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.
Brumby Sunstate keeps all personal information submitted in the strictest confidence. The information is kept on a secure server and is only used to process orders from Brumby Sunstate. This information will not be released to anyone other than necessary to fulfil your order. In some instances Brumby Sunstate suppliers will fulfil directly to you, the customer, to improve delivery times and your contact information is kept in the strictest confidence. We will not rent or sell your personal information to any third party outside of Brumby Sunstate without your permission.
Third-Party Service Providers: Brumby Sunstate uses Australia Post, UPS, FedEx, and Spring Global Mail to deliver packages. Brumby Sunstate may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.
The information contained on the Brumby Sunstate website may contain technical inaccuracies or typographical errors. All liability of Brumby Sunstate howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.